Privacy Policy

This Privacy Policy ("Policy") sets out the data practices of 918klbet ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting website accessible at 918klbet.cam. This Policy governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from individuals ("User", "Player", "you", "your") who access or register on the Platform.

918klbet takes the privacy and security of its players seriously. This Policy has been drafted to provide full transparency about what data we collect, the legal grounds on which we process it, and the rights available to you in relation to your personal data.

By registering an account on 918klbet or continuing to use the Platform after being notified of updates to this Policy, you acknowledge that you have read, understood, and consented to the data practices described herein.

If you have any questions about this Policy or wish to exercise your rights in relation to your personal data, please contact our Data Protection team as described in Clause 16 below.

The following definitions apply throughout this Policy:

918klbet operates as the Data Controller for all personal data collected through the Platform. We determine the purposes for which personal data is collected and the manner in which it is processed. Where we engage third-party Data Processors (such as payment providers and identity verification services), we ensure that appropriate data processing agreements are in place to protect your information.

918klbet operates under an international gaming licence issued by a recognised offshore jurisdiction. While the Platform serves a significant proportion of Malaysian players — from Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond — our data processing practices are governed by the applicable laws of our licencing jurisdiction, alongside any mandatory local requirements.

The categories of personal data we collect from players on the 918klbet Platform include the following:

4.1 Account Registration Data

• Full legal name
• Date of birth (for age verification — minimum age 21)
• Email address
• Mobile phone number
• Preferred username and password (stored in encrypted form)
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru)

4.2 Identity Verification (KYC) Data

• Government-issued identity document (MyKad or Passport) — image and extracted data
• Proof of address documentation (utility bill, bank statement)
• Selfie or facial image for liveness verification (where required)
• Source of funds declaration (where applicable for high-value transactions)

4.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods (Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, GrabPay, Boost, Public Bank, Hong Leong Connect)
• Bank account or e-wallet identifiers associated with payment transactions
• Transaction history and gaming activity records

4.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, login timestamps, and access logs
• Cookie identifiers and session tokens

4.5 Communications Data

• Live chat transcripts and email correspondence with our support team
• Complaint and dispute records
• Responses to surveys or feedback requests (where voluntarily provided)

918klbet processes your personal data on the following legal grounds:

The personal data we collect is used for the following specific purposes:

• Account management: Creating, maintaining, and securing your registered player account on the Platform.
• Payment processing: Facilitating MYR deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, GrabPay, Boost, Public Bank Online, and Hong Leong Connect.
• Identity verification: Confirming that you are aged 21 or above, that your identity matches your payment methods, and that your account is not associated with prohibited activities.
• AML compliance: Monitoring transactions for indicators of money laundering, fraud, or financial crime, and reporting to relevant authorities where required.
• Responsible gambling: Analysing gameplay patterns to identify potential problem gambling behaviour and triggering appropriate interventions, including communication of responsible gambling resources.
• Customer support: Responding to account queries, dispute resolution, and technical support requests.
• Platform security: Detecting and preventing fraud, collusion, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Service improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted into marketing communications. You may opt out at any time.

918klbet does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

7.1 Payment Service Providers

Transaction data (including account identifiers and amounts) is shared with payment processors — including providers operating Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, GrabPay, Boost, Public Bank, and Hong Leong platforms — to facilitate the processing of your deposits and withdrawal requests.

7.2 KYC and Identity Verification Partners

Where we use third-party identity verification services to process your KYC documentation, your identity documents and facial images may be shared with those service providers. All such providers are subject to contractual data security obligations.

7.3 Regulatory and Law Enforcement Authorities

We may be required by applicable law or our operating licence to disclose personal data to regulatory authorities, law enforcement agencies, or financial intelligence units in connection with anti-money laundering investigations, fraud detection, or other legal proceedings. Such disclosures will only be made where legally required.

7.4 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of 918klbet's business assets, your personal data may be transferred to the successor entity, subject to that entity assuming equivalent data protection obligations.

7.5 Professional Advisers

We may share data with legal, accounting, or auditing advisers where necessary for the conduct of our business, subject to professional confidentiality obligations.

As an internationally operated platform, some of your personal data may be transferred to, stored in, or processed in jurisdictions outside Malaysia. Such transfers may include the jurisdiction in which 918klbet holds its operating licence, as well as jurisdictions where our data processors are located.

Whenever we transfer personal data internationally, we take reasonable steps to ensure that the receiving jurisdiction provides an adequate level of data protection, or that appropriate contractual safeguards (such as data processing agreements) are in place to protect your information during transit and at rest.

By using the 918klbet Platform, you acknowledge and consent to the international transfer of your personal data as described in this clause, to the extent such consent is required under applicable law.

918klbet uses cookies and similar tracking technologies on its Platform. Cookies are small text files placed on your device that enable us to recognise your browser and capture certain information about your session.

9.1 Types of Cookies We Use

You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may prevent you from logging in or maintaining an active session on the Platform.

918klbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status.
• Closed account data: Retained for a minimum of five (5) years following account closure, to comply with AML regulations and gaming licence audit requirements.
• KYC documentation: Retained for a minimum of five (5) years following the completion of the KYC verification process, or longer where required by applicable AML legislation.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained until consent is withdrawn, plus a short period thereafter to evidence the prior consent record.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised in accordance with our internal data destruction procedures.

918klbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using SSL/TLS technology (minimum TLS 1.2).
• Encryption at rest: Sensitive personal data — including identity documents and financial account details — is encrypted at rest on our storage infrastructure.
• Access controls: Access to personal data is restricted to authorised personnel with a documented need to access such data. All access is logged and subject to regular audit review.
• Password security: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. We never store passwords in plain text.
• Penetration testing: Our platform infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: We maintain a documented data breach response plan. In the event of a data breach that is likely to result in a risk to affected individuals, we will notify impacted Players and the relevant authorities in accordance with applicable notification obligations.

Subject to the applicable laws of your jurisdiction and the specific circumstances of your data processing, you may hold the following rights in relation to your personal data held by 918klbet:

To exercise any of these rights, submit a request to our support team via live chat or by email at [email protected]. We will respond within 30 calendar days of receipt. Identity verification may be required before we can action certain requests to protect against fraudulent access to another person's data.

The 918klbet Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.

As part of our KYC procedures, we require identity verification prior to processing any withdrawal request. Where we discover that a registered account has been created by an individual under the age of 21, we will immediately close the account, void any pending withdrawals, and delete the associated personal data to the extent permitted by applicable law, retaining only what is required for AML compliance purposes.

If you are a parent or guardian and believe that a minor has accessed or registered on the Platform using your or their own details, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The 918klbet Platform integrates with a number of third-party services to facilitate payments and platform operations. These include Malaysian payment providers such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect.

When you use any of these payment methods, your interaction with the payment provider's own interface is governed by that provider's privacy policy and terms of service, which are separate from this Policy. 918klbet is not responsible for the data practices of third-party payment providers beyond the scope of data shared pursuant to the transaction processing described in Clause 7.1 above.

The 918klbet Platform does not embed third-party social media trackers, third-party advertising networks, or data broker pixels on its pages.

918klbet reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page;
• Notify registered Players via email or a prominent Platform notification prior to the changes taking effect (for material changes affecting your rights); and
• Where required by law, obtain fresh consent for any new processing activities not covered by your existing consent.

Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how we handle your data.

If you have any questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact us through any of the following channels:

• Live Chat: 24/7 support available directly on the Platform. Average response time under 5 minutes. Agents are available in English, Bahasa Melayu, and Mandarin.
• Email: [email protected] — please include your registered account username and a clear description of your query or request. We aim to respond within 2 business hours during peak periods.

If you believe we have failed to handle your personal data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. In Malaysia, the relevant authority for data protection matters is the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.